FAQ

Who are you?

Joisans is a team effort, but the person you'll most likely be talking to is me, Acorn (or AB), lead designer and the creative brain behind the brand. 

Okay, Acorn, what do you do?

When I'm not working my day job I'm either recording a kickass podcast, playing Overwatch with friends, reading a great book, or designing your next favorite pin. I also love music and have a few playlists here! If you'd like to check out any of my other projects, you can do so over here.  

I ordered a pin. How long will it take for it to arrive?

Orders are usually shipped within 24 hours. For US orders, the normal delivery time is 3-5 days. For everywhere else, it's usually 10-15 days.

If your package is crossing an ocean and gets stolen by a monster who wants your pin for itself, don't worry. Every order comes with a tracking number, which means you can watch it every step of the way and if something goes wrong (or if you just have a question!), you can write us at hello@joisans.com. 

How do I contact you if I have a question?

Sea monster stole your pin? Wondering if we can make you some pins of your own? Dying to learn our favorite ice cream flavor? We'd love to hear from you. You can email us at hello@joisans.com.

Can I make pin requests?

It takes a community to truly appreciate nerd pins. Send your suggestions to hello@joisans.com!