FAQ

Who are you?

Joisans is a team effort, but the lead designer and person who you'll most likely be talking to is me, a stinky nerd who likes video games, illustration, coffee, and shiny things like lanterns and string lights. I go by AB ("Ayy-bee") but some people also call me Acorn. 

Okay, AB, what do you do?

When I'm not working my day job, I'm either creating enamel pin art and listening to one of my playlists (you can find them here!), playing Overwatch with online friends, or watching a show (Game of Thrones, Westworld, and Avatar the Last Airbender are all-time faves!).

I ordered a pin. How long will it take for it to arrive?

Orders are shipped in 1-2 days. For US orders it's normally 4-7 days. For everywhere else it's 10-15 days. But don't worry, every order comes with a tracking number so you don't have to wait by the door!

How do I contact you if I have a question?

Have questions about the custom pin process? Want to know what other creative shit we do? Dying to learn our favorite ice cream flavor? We'd love to hear from you! You can email us at hello@joisans.com.

Can I make pin requests?

We'd be mad if you didn't! Send your suggestions to hello@joisans.com.